Terms and Conditions for Onward Roadside Solutions
Effective Date: September 1, 2024
Welcome to Onward Roadside Solutions. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully. If you do not agree to these terms, please do not use our services.
1. Services
Onward Roadside Solutions provides roadside assistance services, including but not limited to tire services, lockout assistance, jump starts, fuel delivery, and motorcycle towing. Our services are available 24 hours, subject to availability and location.
2. Eligibility
By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using our services on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these terms.
3. Service Requests
To request a service, you must provide accurate and complete information, including your name, contact details, vehicle information, and location. Failure to provide accurate information may result in delays or inability to provide the requested service.
4. Payment
You agree to pay all charges for the services provided by Onward Roadside Solutions. Payment is due at the time of service, and we accept various payment methods, including credit/debit cards. If payment cannot be processed, we reserve the right to withhold services.
5. Cancellations and Refunds
If you need to cancel a service request, please contact us as soon as possible. Cancellations made before the service provider is dispatched may be eligible for a full refund. Once a service provider has been dispatched, cancellations may incur a fee. Refunds will be processed based on our assessment of the situation.
6. Limitation of Liability
Onward Roadside Solutions will make every effort to provide prompt and reliable service. However, we are not responsible for delays or failures in service due to circumstances beyond our control, including but not limited to weather conditions, traffic, and other unforeseen events.
To the maximum extent permitted by law, Onward Roadside Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.
7. Warranties
Onward Roadside Solutions provides services on an "as-is" basis and makes no representations or warranties of any kind, express or implied, regarding the reliability, accuracy, or completeness of our services.
8. Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.
9. Termination
Onward Roadside Solutions reserves the right to terminate or suspend your access to our services at any time, without prior notice or liability, for any reason, including if you breach these terms.
10. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.
11. Changes to Terms
Onward Roadside Solutions reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting the revised terms on our website. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
12. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at:
Onward Roadside Solutions
3420 Atrium Blvd. Ste. 160
Middletown, Ohio 45005